I will be giving a talk at Internet World on the integration of Social Media with eCRM and customer retention programmes, using a pilot that we are running for sports brand ASICS to illustrate some of the techniques we’re using.

The talk is part of a series by the Institute of Direct Marketing, and will be held at 1.10pm on Wednesday 11th May in the Design & Build Theatre at Internet World, Earls Court.

For further information, please visit the Internet World website.